Frequently asked questions
Answers about pricing, setup and how Stampomat works day to day.
General
How much does Stampomat cost?
You start with a free trial, no card required. After that there is one simple monthly subscription per business; contact us and we will tell you the current price for your country.
What equipment do I need?
Any phone or tablet with a camera works. Most businesses put one tablet at the counter as the customer screen; your staff can use their own phones.
Which languages does Stampomat support?
The whole product is available in English, Macedonian, Slovene and German, for you and for your customers.
How do customers join my loyalty program?
They scan a QR code at your counter and their loyalty card opens on their phone. Joining takes a few seconds the first time.
Is customer data safe with Stampomat?
Yes. Data is stored in the EU, we follow the GDPR, and your staff never see more customer details than they need at the counter.
How fast can I get started?
You can set up your program in one afternoon: create your card, print the QR code, and start rewarding your regulars the same day.
Stamps
How much does a digital loyalty card cost?
You start with a free trial and we set everything up together. Pricing stays friendly to small businesses; contact us for current plans.
Do my customers need to install anything?
They scan a QR code at your counter and the loyalty card opens on their phone. Adding it to the home screen or wallet is optional and takes one tap.
How long does setup take?
About 30 minutes. You choose the rewards and stamp counts, and we configure the card, the QR code and the cashier screen with you.
Points
How is a points program different from stamps?
Stamps count visits; points follow the amount spent. Bigger purchases earn more points, and points are spent like credit in your shop.
What is a point worth?
You decide. You set how many points a purchase earns and what a point is worth at redemption, so the program always costs what you intend.
Do points work for small purchases too?
Yes. Every purchase earns points at the same rate, so small baskets still move customers toward a reward.
Membership
What do members see on their digital pass?
Their name, member number, status and validity, your organisation's branding, current benefits and club news, all on their phone.
How do we check a membership at the door?
You scan the QR code on the member's pass. Validity is confirmed on the spot, so only current members use member benefits.
Can partner businesses offer benefits to our members?
Yes. Local businesses can join as benefit providers, and you decide who is part of the program.
Still have a question? Talk to us