Legal information

Version 2026-09-15. Effective 2026-09-15.

Earlier versions are listed on the document versions page.

This page tells you who provides Stampomat, how to reach us, which authorities supervise us, how we handle complaints, and how to report content you believe is illegal. It is the provider information that the e-commerce laws of Slovenia, Germany and North Macedonia require us to keep easy to find, and it is linked from the footer or menu of every page and app screen we run.

1. Who provides Stampomat

Company registration is pending. Until it completes, Stampomat is operated personally by the person named above. That person is the provider of every service on this page, the party to every contract with you, and the controller of your personal data. We are entered in no company register yet, so there is no registration number, register entry or company tax number to show. As soon as the registration exists, the number, the register, the legal form, the person authorised to represent the company and, where the law asks for it, the share capital appear here, the change is listed on the document versions page, and businesses receive the change notice their terms provide for.

2. What this page covers

We run three products under one provider:

Business websites. A website we host for a business is that business's own shop. The business is the trader you contract with when you order, and the controller you deal with when you write to it. Its own legal information (name, seat, registration and tax numbers, email, phone, complaint address, licence data where relevant) is on the Legal page of that website, at /legal. We appear there as the technical provider that builds and hosts the site and relays your order, and that page links back here. We never take payment and never accept an order in our own name.

Prices. The wallet, passes and ordering pages cost you nothing as a customer. Businesses pay the fees in their written offer; those fees are stated without VAT, and VAT is added only where we must charge it. What you pay for an order on a business website is the price the website showed you, including VAT, and you pay it to the business at the counter, never to us.

Emails. Every email we send carries the provider's name and address in its footer and links this page.

3. Permits, professions and codes of conduct

Our activity, providing software and hosting websites, needs no permit or licence, so there is no licensing authority to name. We do not practise a regulated profession and belong to no professional chamber. We have not signed up to any code of conduct. Section 4 lists the authorities that supervise the rules we must follow anyway.

4. Supervisory authorities

You can complain to these authorities directly. Writing to us first is not a condition, but it is usually faster.

Personal data

Consumer rights and the information on this page

Electronic communications, unsolicited messages and digital services

Our data protection contacts

5. Complaints

How to complain. Write to hello@stampomat.com or to the postal address in section 1. You can also call the number in section 1, but a complaint in writing is easier for both of us to track. Complaining costs nothing.

What to include. Say what happened and when, which account or order it concerns (the email address on your wallet account, or the business and the order number), and what you would like us to do.

What we do. We confirm receipt by email without undue delay. A person looks at your complaint. Within 15 days of receiving it we answer in writing: whether we accept the complaint, our reasons in short, and, where something needs fixing, the date by which we will fix it. That date is no later than one month after we received your complaint. If we cannot keep it for reasons outside our control, we tell you before it passes and set one new date, at most eight days later. We keep a record of every complaint and our answer, and we show it to a market inspection authority on request.

Complaints about a business. If your complaint concerns a shop's or an organisation's programme (a stamp, a reward, a benefit, a membership decision) or an order you placed on a business website (the food, a delay, a wrong item), the business answers for it. Send it to the business at the address on its card, its pass or the Legal page of its website. If you send it to us instead, we pass it on the same working day and tell you. The business must answer you within the period its consumer law sets, which in North Macedonia is 15 days.

Complaints about personal data. Write to hello@stampomat.com. The Privacy Policy describes your rights and how we handle requests, and section 4 names the authorities you can complain to.

Your other remedies stay. Complaining to us does not waive any right you have, and it is not a condition for going to an authority or to court.

6. Out-of-court dispute resolution

Slovenia. We do not recognise any provider of out-of-court resolution of consumer disputes as competent for disputes with us. We make this statement under Article 32 of the Slovenian Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS), which requires a business to name a provider or to state that it recognises none. If we ever recognise one, its name, email address and phone number will appear here and in the terms. The statement applies in every country where we offer our services: we do not take part in proceedings before a consumer arbitration or conciliation body unless the law obliges us to.

The EU online dispute resolution platform no longer exists. The European Commission's ODR platform closed on 20 July 2025, and Regulation (EU) 2024/3228 removed the duty to link to it. We therefore do not link to it, and any link to it you find elsewhere is out of date.

North Macedonia. A consumer in North Macedonia can turn to the State Market Inspectorate (section 4) and can propose mediation or another out-of-court procedure that Macedonian law provides for consumer disputes. We consider any such proposal in good faith and answer it in writing.

Courts. Nothing on this page limits your right to go to court. As a consumer you can sue us in the courts of the country where you live, and we can sue you only there; the Terms of Service for Customers say so. Disputes with businesses go to the courts of Ljubljana under the Terms of Service for Businesses.

7. Reporting illegal content

What we host. Businesses publish content through us: their cards and passes, the text, photos, menus, prices and testimonials on the websites we host for them, and the messages they send to their customers. Customers add feedback. We publish our own website and blog. If you believe that any of this content is illegal, infringes your rights (copyright, trademark, personal data, personality rights) or breaks the rules we set for businesses, you can tell us here. This is the notice-and-action route that Regulation (EU) 2022/2065 (the Digital Services Act) gives you toward a hosting provider, and it is open to everyone, in or outside the EU.

Where to send a report. Email hello@stampomat.com with the subject "Report content", or write to the postal address in section 1. The same address and subject line are named in the business terms and on the Legal page of every business website.

What to include. A report we can act on contains:

  1. why you believe the content is illegal or infringing, with enough detail for us to understand which law or which right is concerned;
  2. the exact address (URL) of the content and, where needed, a description of where on the page it sits or a screenshot;
  3. your name and email address, so that we can confirm receipt and tell you our decision;
  4. a statement that you believe in good faith that the information in your report is accurate and complete.

You may leave out your name and email address if the report concerns material showing the sexual abuse of children. We act on such a report without them.

What we do with a report. We confirm receipt by email without undue delay. A person reads and assesses every report; we use no automated tools to decide. We decide in a timely, diligent and objective way, without favouring the business whose content is concerned. If the content is illegal or breaks our rules, we remove it or disable access to it. Where the content belongs to a business and the matter is not urgent, we may first ask the business to explain or to fix it, with a short deadline. We then tell you our decision, the reasons, and how you can challenge it. We tell the business whose content we removed or restricted what we did, why, and how it can respond, as the business terms describe. We keep a record of every report and decision.

If you disagree with our decision. Write back and say why. We re-examine the report and answer in writing. You can take the matter to the courts at any time. The formal internal complaint system and the certified out-of-court settlement route of the Digital Services Act bind providers of online platforms above the micro and small enterprise thresholds, and we are below them; our re-examination is voluntary, and the courts stay open to you.

What this route is not for. A complaint about a business's service, a stamp or an order goes through section 5. A request about your own personal data (a copy, a correction, deletion) goes to hello@stampomat.com, although you can also use this route if a business website shows your data without your agreement.

Language. You can write in English, Macedonian, Slovenian or German.

8. Single points of contact

The Digital Services Act asks every hosting provider to publish one contact point for authorities and one for the people who use the service. Both are below. Neither is an automated mailbox: a person reads and answers.

For authorities. Member State authorities, the European Commission and the European Board for Digital Services reach us at hello@stampomat.com with the subject "Authority request", by post at the address in section 1. We accept communications in Slovenian and in English. Our Digital Services Coordinator is AKOS, Slovenia (section 4).

For users. Anyone who uses a service we provide, including a visitor to a business website we host, reaches us at hello@stampomat.com, by post at the address in section 1. You can write in English, Macedonian, Slovenian or German. We answer through the channel you used unless you ask for another.

9. Names, content and third-party licences

The Stampomat name and logo, the platform, its design and its code belong to the provider named above. You may not use the name or logo in a way that suggests we endorse or run something we do not. Content on a business's card, passes, messages and website belongs to that business, which answers for it. Content you add as a customer (feedback) stays yours; the customer terms say what we do with it.

The platform includes open-source software, fonts and a country database under their own licences. Each component, its version and the full licence text are on the licences page. Google sign-in, Google Wallet and, on business websites that show a map, Google Maps run under Google's terms and privacy policy, which the Privacy Policy and the terms name.

10. Every legal page in one place

The platform pages of Stampomat Sites (/privacy and /terms on every hosted website) link to this page as well.

11. Languages and changes

This page is published in English, Macedonian, Slovenian and German, each at its own address: stampomat.com/en/legal/imprint, with mk, sl or de in place of en for the other languages. The facts on it are the same in every language. If a translation differs from the English text, the version in your language prevails for you as a consumer, and we correct the difference as soon as we learn of it; for businesses the English text prevails.

We change this page when a fact on it changes: a registration number, an address, an authority, a contact. The version and effective date at the top identify the text you are reading, and the document versions page lists every earlier version with a one-line summary. A change to this page never changes a contract with you; the terms say how contracts change and what notice you receive.

This version took effect on 2026-09-15.